E-pay

By entering this website, the visitor consents to the terms of privacy policy. By submitting his/her Information to egronindia Pvt. Ltd, the visitor will be treated as having given his/her permission for processing the same in a manner provided in this policy.

The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the i accept tab or by use of the website or by other means) and will govern the relationship between you and egronindia Pvt. Ltd. for your use of the website “Website” (defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

Commitment to Privacy

At egronindia Pvt. Ltd, egronindia Pvt. Ltd. respects the privacy of individual/visitor and is take to reasonable precautions to protect information consisting of sensitive personal information.

We would share when it is requested or required by law. However, egronindia. may be legally required to disclose the Information where the disclosure is necessary for compliance of a legal obligation.

Change of Privacy Policy

However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. We reserve the right, at our sole discretion, to update, change or replace any part of these Privacy Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Privacy Policy constitutes acceptance of those changes. We may post a notice on our home page. You can review the most current version of the Privacy Policy at any time at this page.

Dispute Resolution

Customer disputes are best resolved informally directly between a Customer and the eGron India. However, EGron India recognizes that there are situations when a formal process may be beneficial and additional perspectives may be needed to review a dispute. Successful resolution of a dispute requires an open and honest exchange of information, a willingness to see a situation from a different perspective, an appreciation for the challenges and expectations of the jobs of both the Customer and the manager, appropriate use of flexibility and an understanding of the business needs of the institution.

The purpose of this policy is to provide an opportunity for EGron India Customers to internally resolve disputes

The first step in the dispute resolution process is a meeting between the Customer and immediate eGron India to determine if they can resolve the issue. In the event the Customer and the eGron India are not able to resolve the dispute, the Customer has the option to request a meeting with higher management.

If any dispute is not resolved, customer is open to file a case on at Jaipur Jurisdiction

1) Types of Information we collect

We may collect following information from you, as you have disclosed to us:

Personal details (e.g. name, contact details including, residential address, date of birth, documents such as identity card / Aadhaar details / PAN / Voter ID / driving license, and/or education details) provided by you to us to avail various products/services from us.
Your details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us.
Financial details (e.g. income, expenses, and/or credit history) needed as part of request for some of our products/services;
Images of documents/ photos required to avail any of our products/services.
voice recordings of our conversations with our customer care agent with you to address your queries/grievances;
employment details (e.g. occupation, positions held, employment history, salary and/or benefits) as part of our record retention for credit/various product evaluations or required under applicable law including Prevention of Money Laundering (Maintenance of Records) Rules, 2005
specimen signature(s) for processing of your instructions received by us through our various payment and delivery channels;
opinions provided by you to us by way of feedback or responses to surveys;
Information obtained from your mobile device by way of using our app like device location, communication information including phone number, SIM Serial Number, contacts and call logs, device information (including storage, model, IMEI, Network Carrier information), transactional and promotional SMS/app notifications;
Images of documents/ photos required to avail any of our products/services.
Access to your mobile camera device for the functioning of many in-app functionalities for recording video including, but not limited to video KYC process and scan & pay etc.;
Access to the microphone to record audio for carrying out video KYC process and voice typing etc.;
Access to files from your mobile device such as audio, video files for the functioning of many in-app functionalities including, but not limited to in-app chat;
Access to WiFi details through SSID information from your device, to notify users about the security of WiFi network;
Access to the Near field Communication (NFC) chip on device to enable tap to pay functionality (only for NFC enabled devices).

2) Sharing and Storage of your Personal Data

Any Personal Data that we have access to shall never be shared without your consent.

In various processes / submission of applications / availment of product / service offerings, we even seek your explicit consent to use / share your Personal Data.

In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.

We may process, store and retain your Personal Data on our servers where the data centers are located, and/or on the servers of third parties having contractual relationships with us. All Sensitive Personal Data is stored in India. We will retain your data for the period that you continue to be our customer and for such period as required to comply with any obligation under any law for the time being in force.

We will share your data with competent / legal / statutory / regulatory agencies / authorities or partners / service providers acting on our behalf (as the case may be) in following cases:

For enabling the provision of the products / services availed by you, strictly on a “need to know” basis and subject to applicable laws.
Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.
Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.

When you make purchases through our services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and payment preferences. This information may be shared with third-parties which assist in processing and fulfilling your requests, including Payment Card Industry (PCI) compliant payment gateway processors, and for providing you with products / services to better serve your needs and interests. Such sharing shall be in accordance with your instructions and subject to appropriate confidentiality and security requirements.

3) Sharing and Storage of your Personal Data

We use your Personal Data in our business activities for providing our partners’ products / services and to perform, among other actions, the following:

To facilitate the transactions or report on these transactions;
To undertake research and analytics for offering or improving our products / services and their security and service quality;
To check and process your requirements submitted to us for products / services and / or instructions or requests received from you in respect of these products / services;
To share with you, updates on changes to the products / services and their terms and conditions including platform’s terms and conditions;
To take up or investigate any complaints / claims / disputes;
To respond to your queries or feedback submitted by you;
To verify your identity for us to provide products / services to you;
To carry credit checks, screenings or due diligence checks as lawfully required by us;
To monitor and review products / services from time to time;
To undertake financial / regulatory / management reporting, and create and maintain various risk management models;
To conduct audits and for record keeping purposes;
To enable us to show you advertisements which are relevant to you and your interests, selective offers and promotions, search results, location-based services;
To auto populate such third party pages basis your click on advertisement instances on our website and your proceeding to such pages;
To comply with the requirements of applicable laws / regulations and / or court orders / regulatory directives received by us;
To undertake any measure to provide medical treatment or health services to you during an epidemic, outbreak of disease or any other threat to public health or to ensure your safety, or to provide assistance or services to you during any disaster or any breakdown of public order.

4) Purging of your Personal Data

You may choose to delete your account at any point of time by making such choice in One97’s desktop website, mobile WAP site or mobile application. With this we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal / regulatory proceeding or receipt of any legal and / or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.

5) V. Cookie Policy

Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
We may use cookie and tracking technology depending on the features offered.
No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.

6) Links to other websites

Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.

7) Reasonable Security Practices and Procedures

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time.

We have provided multiple levels of security to safeguard your app by Login / Logout option, and App Lock feature for payments, that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different device without any additional authentication / OTP. Please do not share your Account’s login, password and OTP details with anybody.

When you submit credit or payment card information, we encrypt the information in compliance with Payment Card Industry (PCI) data security standards.

While we observe reasonable security measures to protect your Personal Information on all our digital platforms, security risks may still arise for reasons outside of our control such as hacking, virus dissemination, force majeure events, breach of firewall etc. Please note that the above mentioned measures do not guarantee absolute protection to the Personal Information.

8) Contact us

You may contact us on any aspect of this policy or for any discrepancies / grievances with respect to your Personal Data, by writing to our Grievance Officer as per the details provided below:

info@epayservice.co.in

9) Policy Review & Updates

This policy will be reviewed by us as and when required and the same may be subject to change at any point in time. The latest & most updated policy can always be found at epayservice.co.in/terms-condition.html

While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend that you review this policy periodically.

This Privacy Policy shall apply uniformly to One97’s desktop website, mobile WAP site & mobile applications.

One97 reserves the right to modify/update this Privacy Policy. We will post the changes to our Privacy Policy, if any, on this page. Please check the “Last updated” legend at the bottom of this page to see when this Privacy Policy was last updated. We encourage you to check the same to be informed of how One97 is committed in protecting your information and providing you with the improved content.

In this policy, the words “we”, “ours” and/or “us” refer to One97 Communications Limited and “you” and/or “your” refer to our customers.

Privacy Policy for ePay

At ePay, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ePay and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

ePay follows a standard procedure of using log files. These files log visitors when they use app. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the app, tracking users' movement on the app, and gathering demographic information.

Our Advertising Partners

Some of advertisers in our app may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below

Google

policies.google.com/technologies/ads

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of ePay.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Beacons that are used in their respective advertisements and links that appear on ePay. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on this app or other apps or websites.

Note that ePay has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

ePay's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

ePay does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our App, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our App with regards to the information that they shared and/or collect in ePay. This policy is not applicable to any information collected offline or via channels other than this app.

Consent

By using our app, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.